Visit Store for Sex Doll Testing
Question: my I come visit your dolls at your warehouse in Los Angeles or Hong Kong? I would like to see the sex doll before purchasing it.
- Unfortunately, we do not offer this option right now
- Only logistics and processing functions are currently held at our warehouses and all our sales and marketing activities are conducted only through our website and social medias – this allows us to maintain our costs low and in turn offer you with our best possible price
- We try our best to present our product in the most objective ways using:
- HD Videos*: available for almost each product on its product page
- Customer reviews/ unboxing experience:
Please note that we are open to schedule online Skype video conference where we could show the doll live to you and answer in live any questions you may have.
Please subscribe to our Youtube Channel to be updated on the latest sex doll review video and tips and care video: Sili Doll Youtube Channel
We remain at your disposal should you need further pictures, or have questions on our products and services. Please use our Live Chat or email us Click here
Odor on TPE Sex Doll
Question: my doll comes with a odor, smell, is it normal?
Answers:
- Yes is normal and a characteristic of TPE
- Such odor, smell diminishes with time and application of baby powder on the doll (please make sure you apply baby powder only when your doll is fully dried)
- You may also consider placing your TPE sex doll in an ventilated area. This will help diminish the TPE smell over time
- Alternatively, you may also consider giving a war-water bath to your sex doll. Be careful not to use hot water given this could damage your sex doll. After bath, make sure you dry fully your sex doll before applying baby powder on it
Import Duty on Sex Dolls
Questions: how do Import Duty works for Sex Dolls? Who bears them? How do we pay?
Answer:
- For the USA: all orders are duty (or “Charge”) paid and the Charge is entirely at our charge
- For other countries, import Charges is at charge of the buyer – for more case by case details on import duty, please Live Chat with us or email us Click here
- For certain other countries (such as the UK, Canada, Australia), we usually are ok to bear 50% of the Charge, but such Charge has to be advanced by the buyer )read hereunder please)
Important note: should there be import Charges applicable, DHL will contact the buyer once the sex doll has reached the destination country`s customs for settlement of the Charge and local final delivery of the sex doll to the buyer. The buyer has to advance or pay such Charge. We will not be responsible if the buyer does not receive the doll because the buyer failed to advance or pay such Charge. And we will not accept any return of the Sex Doll from the destination country to Hong Kong or China because the buyer failed to advance or pay the Charge. In case you have to pay or advance an import Charge, please keep a receipt for records and further communication and refund if applicable.
For other countries, you may visit the following website to have an indicative idea of the duty rate applicable to your country, for the import of Sex Dolls: www.dutycalculator.com
Ship from Hong Kong or China
Question: where do your sex dolls ship from?
Answer:
- Most of our dolls and toys are stocked in Los Angeles and ship from there using UPS for USA orders
- Our life-sized (100 cm) dolls are currently exclusively stocked in Hong Kong (or China) and ships from there using DHL Express, or similar shipper
- Non USA orders are exclusively shipped from Hong Kong, for all orders
- Please check each product`s page, which indicates the exact location of the item
- Note that the item location does not impact the average order to delivery time, which is of average 5-7 business days
Please refer our Shipping section of our FAQ to learn more about our policy regards shipping time, shipping destination and more.
Safety of TPE Sex Dolls
Question: what quality and what level of safety do TPE Sex Dolls provide?
Answer:
- Our sex dolls and sex toys are made with the best quality Korean Thermoplastic Elastomers “TPE” Medical SGS tested and comply with the European stringent quality and safety requirements (RoHS Directive 2011/65/EU Annex II; recasting 2002/95/EC)
- In addition to the higher quality standards provided by our Korean TPE, our Korean TPE also allows enhanced product quality and design with additional levels of realism in the design of our toys and dolls. You may refer to the Suki review by Casquetero for a buyer`s opinion on the realism of our dolls, thanks to our Korean TPE used: Suki review by buyer Casquetero
For more information about the third party testing organization SGS, please visit the SGS organization`s official website: www.sgs.com
Manufacturing Location of Sex Dolls
Question: where does the manufacturing activity of Sili Doll Sex Dolls take place?
Answer:
- The key manufacturing process of our dolls takes place in China using imported Korean TPE, whilst the final assembly and processing, warehousing takes placed in Hong Kong, or Los Angeles
- The final assembly and processing of our sex dolls include the makeup sessions, packaging, and accessories placements
- Please take into account 1-2 business days for the final assembly, after which your ordered sex doll will ship out. You may refer to the Shipping and Order FAQ section to learn about our order paid to order delivered time, which is on average of only 5-7 business days
Please refer to FAQ section Product and Quality to learn more about our Korean TPE quality
Order Processing of Sex Dolls
Question: I have placed my order, what happens next?
Answer:
- Your receive a confirmation email from us (sent from [email protected] or [email protected]) with a summary of your purchase (please double check your delivery address and phone number and let us know if any mistakes) and confirmation that your command is being processed
- The processing time takes on average 1-2 business days. By the end of the processing time, you receive your DHL/ UPS tracking number, which is a confirmation the package is being shipped by DHL or UPS
- The shipping time takes on average 4-5 business days. During that time, you may check the location and delivery status of your order on DHL.com or UPS.com using your tracking number
You may reach us at anytime during the delivery process for any questions using our Live Chat or email us Click here
Pickup option for my Sex Doll
Question: I prefer to pickup the item rather than having it delivered to my address, is that possible?
Answer:
- Yes it is possible
- After your order is placed and shipped, we will be sharing a DHL or UPS delivery tracking number. When the item is marked as “out for delivery” on DHL or UPS tracking website, simply call DHL or UPS and advise them you would like to pick up the package. DHL or UPS will then let you know the closet pick up point and when you may pick up the item
- You may find your local DHL distribution point directly on www.dhl.com
Important note: please note it is your responsibility to ensure the coordination with your local DHL to ensure the proper delivery (or pickup) of your sex doll. We will not be responsible in case of loss in that case.
Discreet delivery of Sex Doll
Question: how do you ensure a discreet delivery? I want to make sure that no one knows that I am purchasing a sex doll.
Answer:
- There are no content indications on our boxes
- Alternatively to the standard option where the package is delivered to your delivery address, you may also pick-up the package to ensure enhanced discretion (please see question/ answer hereunder about self pick up option)
Of note, we also have solution to ensure the discretion of the payment of your transaction so that no reference to sex doll will appear on your personal financial statements. Please visit our FAQ to see our solution.
Waittime of Sex Dolls
What is the average waittime to receive the sex doll I ordered?
Answer:
- The time between the order to delivery averages 5-7 business days
- This record timing includes 1-2 business days of processing time and 4-5 business days of shipping time (using DHL Express)
- Note that the total order to delivery time may possibly be extended by 2-3 business days during festive and holidays seasons
- The above indicative time applies for all our products (from large life sized dolls to small toys
- Please refer to customer review for their feedbacks on our delivery time
